Thank you for shopping with Gdsgrc. We strive to provide high-quality products and a positive shopping experience for all our customers. If you are not completely satisfied with your purchase, please review our returns policy below.
1. Return Window
You have 30 days from the date of purchase to return your item for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Items that have been opened or used.
Please ensure that you review the product details carefully before purchasing.
3. Return Process
To initiate a return:
- Contact us at service@gdsgrc.com within 30 days of receiving your product to request a return authorization.
- We will provide instructions on how to return the item.
- The return shipping cost will be the responsibility of the customer unless the product is defective or we made an error in your order.
4. Refunds
Once we receive your returned item and inspect it, we will process your refund. The refund will be credited to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
5. Exchanges
If you wish to exchange an item for a different size or product, please follow the return process above and place a new order for the desired item. Exchanges are subject to stock availability.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us at service@gdsgrc.com immediately. We will offer a full refund or replacement, including covering the return shipping costs.
7. Shipping Costs
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is defective.